The Age of Empires II Scrolling Bug

The scrolling bug in Age of Empires II is rather well-known. It has been mentioned at Gaming, too. The problem is that, in-game, the view constantly scrolls to the left and upwards. And the game is totally unplayable. It happens almost every time I try to play the game, except for the rare cases when I have just restarted the computer.

  • I have not any Zune software installed.
  • I have a high-end computer running Windows 7 Home Premium, 64-bit, Intel i7 CPU and nVidia GPU, with the latest graphics drivers and OS updates.
  • The problem is resolved by a computer restart.

But it is not acceptable to have to restart the computer every time you want to play the game. At least not to me. In addition, I can’t believe there is no other solution.

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  • Indeed, a simple model of this problem is that there is a ScrewThingsUp flag on the computer. This is set to false when the OS starts, but is eventually set to true, by some (as far as I know) unidentified process. Has anyone identified this process? In any case, has anyone found a way to reset the flag to false?

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  • 8 Solutions collect form web for “The Age of Empires II Scrolling Bug”

    That scrolling bug should be fixed by the community-made (non-official) AOE II: The Conquerors patch, UserPatch:

    This is a feature and bug-fix update for Age of Empires II: The Conquerors Expansion. Its primary focus is to correct several long existing issues with the AI system and related game elements.

    Among many other fixes and improvements to AOE II: The Conquerors, one if its core features is:

    Uncontrollable game view scrolling bug has been fixed

    Notes: The UserPatch installer must be run with admin privileges in order for it to be able to install all of its fixes.

    If you would like to simply enhance v1.0c, without upgrading to v1.1, you can hold the Ctrl key while clicking the Install button. This will block all v1.1 gameplay fixes, allowing for the use of v1.0c saved and recorded files. To do this via command line: SetupAoC.exe -c. Enhanced v1.0c mode is not recommended for normal gameplay. (Thanks to naxa for mentioning this.)

    UserPatch installation guide

    You tried shutting down all running processes and that didn’t help. That zeros in on the running services.

    Further, since you can uninterruptedly play AoK immediately after a fresh restart, but cannot when eventually that ScrewThingsUp flag is set to true, that means the service is set to Automatic (Delayed) Start mode (or even Manual mode, but the automatic one is more likely).

    Sort your services by mode and run through all that are on Automatic (Delayed) mode. Stop non-essential services one-by-one and try running AoK after each stop. You should be able to find the rogue service.

    If not, repeat the process with all Manual mode services that are currently running. Stop them, disable them, and test AoK.

    Once you have zeroed in on one faulty service, permanently disable it (provided it is non-essential for any other task you perform).

    I have made an important discovery. It isn’t a solution to the actual problem, but it is a superior workaround compared to the full OS restart:

    You don’t have to restart the computer — it is sufficient to log out [from your Windows account] and then log in again!

    This I can live with. It will not even terminate important Windows services, such as the Windows Media Center Receiver Service that record TV programmes.

    The Zune software isn’t the only software known to cause this issue in Age of Empires II. Monitoring software from certain motherboard manufacturers such as Abit have also been known to cause the scrolling glitch as well.

    I suggest closing down every application that you have open and in the background then trying to play the game again. If it worked, one of those applications is causing the problem and I would restart, wait for it to happen again, and go through the applications 1 by 1 and after closing a single app, try to see if you can reproduce the bug.

    If all else fails, one rather strange fix was to unplug your mouse, shut down, then power your computer back up. Once you boot, plug your mouse back in and that should fix it. I believe this (oddly enough) was a permanent fix for many people.

    which windows are you running? if vista, try going to your install folder, right clicking age2_x1.exe -> properties -> compatibility -> set to windows XP. that seems to solve many aoc-related problems.

    also did you try to
    – pull your mouse out, then turn your comp off, turn it back on and then plug your mouse back in
    – scroll in the opposite direction, see if it stops then?
    – uninstalling zune software (before you do that i’d try ending all zune related processes in task manager)

    if you unplug your mouse, does it still scroll?

    If that still doesn’t work, here’s what fixed it for me.

    ( I am going to take a gander a this, since it has been unanswered for many days )

    I had this problem a while back at college and at time the solution with any windows related thing used to be “format and reinstall”, which used to work 😛

    However I checked the microsoft support pages and here is what I found

    Game screen scrolls up unexpectedly
    When you play Age of Empires II, the
    map on the game screen may scroll up
    unexpectedly. To resolve this issue,
    contact your video card hardware
    manufacturer to obtain and install the
    latest version of the driver for your
    video card. For information about how
    to contact the manufacturer of your
    video card, see the “References”

    It is also known to be a glitch in the mouse drivers which causes this.
    Here is what you can try.

    1. Start with a clean boot ( the “Restart the computer by using a clean boot procedure” section on the support page will help you ), see if you cannot cause the glitch, then you know that it is one of the start-up program that is messing something up
    2. Try to upgrade mouse drivers
    3. Run the game in compatibility mode
    4. As a last resort, when ever the glitch happens, try frantically scrolling in the opposite direction, it will go away.

    I found the Microsoft Mouse program(not driver) caused this problem…however it doesn’t seem like your problem is from Microsoft Mouse.

    Has anyone identified this process? In any case, has anyone found a
    way to reset the flag to false?

    I faced the similar problem several times and still do. In my case, a RE LOGGING fixes the problem.
    My personal experience leads me to its reason(in non-technical terms) being,
    it happens because I resumed from Sleep or Hibernate mode*.

    I am keen to know, if anyone ever faced the problem after fresh RESTART ?

    We love Playing Games, especially Video Games.