Is there any way to get a refund for a game bought from Steam?

Is it possible?

If it is, do I have to have had some sort of technical problem or can I get a refund just because I didn’t like it?

  • How can I stop Civilization 5 from asking me twice which DirectX mode to play in?
  • What is the highest possible profile level?
  • Is it possible to limit the download bandwidth used by Steam?
  • Can I safely uninstall games purchased from Steam?
  • Switched Windows to Mac, do I have to buy Steam games again to play on Mac?
  • How can I find the non-family games in my Steam library?
  • Giving the steam Game Data to the friend
  • How can I get the Steam overlay on Skyrim, if I am using the SKSE.exe to launch the game?
  • Steam over proxy
  • What is Steam? DRM?
  • Does modding or using console commands disable Steam achievements for Fallout 4?
  • How to fix the issue of Civilization V not launching in “Direct X 10 & 11” mode
  • 5 Solutions collect form web for “Is there any way to get a refund for a game bought from Steam?”

    This policy has just changed.

    Now it’s possible to ask for a refund within 14 days of purchase, provided you have played it for less than two hours.

    You can request a refund for nearly any purchase on Steam—for any
    reason. Maybe your PC doesn’t meet the hardware requirements; maybe
    you bought a game by mistake; maybe you played the title for an hour
    and just didn’t like it.

    It doesn’t matter. Valve will, upon request via,
    issue a refund for any reason, if the request is made within fourteen
    days of purchase, and the title has been played for less than two
    hours. There are more details below, but even if you fall outside of
    the refund rules we’ve described, you can ask for a refund anyway and
    we’ll take a look.

    You will be issued a full refund of your purchase within a week of
    approval. You will receive the refund in Steam Wallet funds or through
    the same payment method you used to make the purchase. If, for any
    reason, Steam is unable to issue a refund via your initial payment
    method, your Steam Wallet will be credited the full amount. (Some
    payment methods available through Steam in your country may not
    support refunding a purchase back to the original payment method.
    Click here for a full list.)


    Edit: Note that Steam’s policy has changed on this, please see other answers.


    However, it is possible in special circumstances to cancel an order. I managed to undo a preorder of a game that went on sale the day after I preordered it. I contacted customer support, and since I didn’t actually get the game yet (it wasn’t out), they allowed me to cancel my preorder and reorder with the sale price. I don’t recall whether my credit card had been charged for the initial order, however.

    Doesn’t look like it. From the Steam wiki:

    As with most software products, we will not offer refunds for purchases made online as outlined in the software license – please review Section 4 of the Steam Subscriber Agreement for more information. We can make an exception for pre-ordered games if the request is received prior to the release date.

    Steam is described as a “Service” in thier licence agreement etc. They hope this will allow them to avoid most online consumer laws in many countries that categorically state that you are allowed a refund in the case that a game does not work.

    If you have a technical problem with a game, you can try to get a refund, but I have never tried it.

    Steam may refund an entire order if you file a ticket on their tech support site. Note, however, they may require you to have a good reason.

    The one time I wanted to cancel an order (when I purchased all 3 Borderlands expansions and then found out two of them include SecuROM), I opted not to cancel mine, because tech support informed me they would have to refund the entire order, and I had purchased some one day sale items on the same order.

    We love Playing Games, especially Video Games.